Privacy Policy

Redline Remaps Ltd respects your privacy and processes personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains what information we collect, why we use it and your rights regarding your personal information.

Who We Are

In this policy, "we", "us" and "our" refer to Redline Remaps Ltd.

For privacy or data protection enquiries, please contact:

Redline Remaps Ltd
Telephone: 07474 0110 76

Information We Collect

When you contact us, make an enquiry or use our services, we may collect information including:

Your name and contact details
Vehicle registration and vehicle details
Enquiry and booking information
Records of work carried out
ECU files, diagnostic information and other vehicle-related records
Payment and transaction information
Communications between you and Redline Remaps
IP address and website usage information

We normally obtain this information directly from you, your vehicle or through your use of our website and services. Where relevant, information may also be received from service providers or other sources involved in providing the requested service.

Why We Use Your Information

We use personal information where necessary to:

Respond to enquiries and provide quotations
Arrange bookings and provide our services
Maintain records of work carried out
Process payments
Communicate with customers
Maintain accounting, tax and insurance records
Prevent fraud and deal with legal claims
Comply with legal obligations
Operate and improve our website and services
Send marketing communications where permitted

Our lawful bases for processing may include contract, legal obligation, legitimate interests and consent, depending on why the information is being processed.

Where we rely on legitimate interests, these may include operating and protecting our business, maintaining service records, communicating with customers and dealing with legal claims.

Where processing relies on consent, you may withdraw that consent at any time.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and insurance requirements.

Certain customer and transaction records may be retained for up to 7 years where appropriate.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

Sharing Your Information

We may share information where necessary with service providers used to operate our business, such as website hosting, email, payment, accounting, IT, cloud storage, analytics and communication providers.

We may also disclose information to insurers, professional advisers, regulators, law enforcement or other authorities where reasonably necessary or legally required.

We do not sell your personal information to third parties for marketing purposes.

Some service providers may process information outside the UK. Where applicable, appropriate safeguards will be used as required by UK data protection law.

Your Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing is based on consent

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain records to meet legal, tax, insurance or other legitimate requirements.

To exercise your rights, please contact Redline Remaps Ltd using the contact details above.

Marketing

Where permitted by law, we may contact you regarding our services.

You can opt out of marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.

Our website may use cookies and similar technologies necessary for the website to operate and, where applicable, for analytics and performance purposes.

Where consent is required for non-essential cookies, these should only be used after the appropriate consent has been obtained.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, disclosure or misuse.

Complaints

If you have concerns about how we use your personal information, please contact Redline Remaps Ltd first so that we can investigate the matter.

You also have the right to complain to the The Information Commissioners’ Office (ICO). The UK's data protection regulator.